Find answers to some of the most popular questions we receive from our customers. If you don’t find an answer please contact us and we’ll be happy to provide you with answers!
Does your ink wash out?
We use high end BelQuette DTG printers. We’ve thoroughly vetted the hardware, software and pretreatment process as well as washed the shirts at home and they do not wash out. We wouldn’t advise washing your shirts with detergent from the dollar stores however.
Are your shirts silk-screened?
The majority of our shirt orders are low numbers which allow us to print them using our DTG printers. The result is a high quality GIS tee (see previous question as well).
Under circumstances of large or bulk orders we will silk-screen the order only to save you money, turn around the order in a reasonable amount of time yet still provide a high quality GIS t-shirt.
What is DTG?
Direct to garment printing (DTG) is a process by which garments are printed directly from a computer using advanced inkjet technology. While the inks and hardware are different than your desktop printer, the artwork used and the method of printing from our PCs are virtually the same. Gone is the need to generate or reduce your our artwork to a small number of colors to meet the limitations of printing by screens. Expect more intricate GIS t-shirt designs coming your way via GISTees.com!
I don't see a GIS tee I like. Do you print custom designs?
While we encourage you to share your new ideas with us for future feature GIS t-shirts we also accept custom project designs. Contact us and send us your custom design for a quote.
Who should I contact if I have questions about my order?
We respond as close to as “immediately” as possible and the best way to get in touch is via our website. Our staff is just about constantly online and a message notification is instant. If you wish for a call back we will respond no later than 24 hours, usually same day.
Can I receive a sample before placing a full order?
Yes, for low volume orders (printed on our DTG machines) we can print one shirt and send it.
What is your product guarantee?
GISTees.com delivers high-quality t-shirts that look just like what you viewed on our site. But if the GIS T-Shirt or product you receive differ from what you saw online at GISTees.com, if the t-shirt or goods are otherwise flawed, or if your order arrives much later than promised, then you can return your order for a full refund within 15 days of receiving it.
What shipping methods are available?
We normally ship via UPS, USPS or FedEx using ground service. If you need your order sooner please contact us and we can arrange rush orders and express shipping.
Will I receive tracking information?
All orders placed with GISTees.com will receive the following email notifications:
- Successful order placed.
- Completed order notification with tracking information.
- Any notes added to the order will generate additional email notifications.